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Customer Service

We value your business and we want your online shopping experience to be easy and enjoyable. We're happy to answer your questions and can be reached Monday through Friday 8:30 am. to 4:00 pm. EST at 203.917.2978. During busy periods it may be necessary to leave a message. Your call will be returned prompt.

Security

We take every precaution to encore that your credit card information is secure using SSL (Secure Sockets Layer), the industry standards security protocol.

The website is loaded through a secure URL at checkout and customer information, including your credit card information is SSL encrypted.

For payment transmissions we use a the latest industry standard, a payment gateway with Paypal.com - a leading service provider. The secure SSL connection is also used to transmit payments to the credit card processor.

All of your ordering and personal information is encrypted using secure servers for maximum protection.

Placing Orders

You may place your order via our website or call with your order. Contact us Monday through Friday, 8:30 am. to 4:00 pm EST at 203.917.2978. During busy periods it may be necessary to leave a message. Your call will be returned promptly. Orders placed via the phone can not be tracked on line and will not be a part of your on line order history.

Payment Options & Privacy

shaggylittlepooch.com accepts Visa, Mastercard, American Express, And Discover. We're sorry. But we cannot accept checks.

Please be assured that your personal information is private and is never shared or sold to anyone at any time.

Sales Tax

shagggylittlepooch.com is required to collect sales tax in Connecticut at 6.35%

Invoice

Your order confirmation includes your invoice. Please keep this for your records. In the event that you may have misplaced it, please contact us at 203.917.2978.

Your Account Information

Your shaggylittlepooch.com account information can be updated whenever you make a purchase. Account information contains necessary account information to speed you through checkout.

Availability & Back Orders

All items are shipped direct from the manufacturer. This provides you with a large product selection that is nearly always in stock. Items may be out of stock periodically at the manufacturer. We will email you promptly if your item is out of stock.

Shipping

Shipping charges are determined based on the total amount of your order and are listed below. These rates apply only to orders shipped via US Postal service within the contiguous United States.

For Orders Totaling Shipping Charges:

Up to $34.99 = $6.95

$35 to $49.99 = $8.95

$50 to $74.99 = $11.95

$75 to $99.99 = $13.95

$100 to $149.99 = $15.95

$150 to $199.99 = $18.95

$200 and Up = Flat Rate of $24.95

Due to the size and weight constraints of specific items, there may be a delivery surcharge in addition to the shipping price outlined above. Delivery surcharge pricing information is provided on the individual product pages.

Many of our items ship directly from the manufacturer and ship via UPS or US Postal. Therefore, if you purchased more than one item in the same invoiced order, you may receive your items on different days. Orders will be processed and shipped within 2 business days (unless backordered). Custom ordered items will take up to 10 business days to custom make and will be shipped immediately after.

Undeliverable packages that require reshipment at the customer's request are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 50% restock charge will be apply and store refund will be issued for the balance Shipping and handling is non-refundable.

International Shipping

At this time shipping calculations (during checkout on our website) will only process on orders with addresses in the 48 Contiguous States (U.S.). However, most items can be shipped to Alaska, Hawaii, Canada, and other countries outside the U.S., but additional shipping charges may apply. If you live outside the 48 contiguous states and are interested in placing an order, please contact us via e-mail at shaggylittlepooch@gmail.com for a shipping quote.

Defective Merchandise

Your Satisfaction is very important to us. You'll receive high quality products, in good condition. We fully guarantee all products against defects in materials and craftsmanship. Freight damages or product defects must be reported within 5 days of receipt of your order.

Return & Exchange Policy

Shaggy Little Pooch is dedicated to customer satisfaction. If you receive an item that is damaged or defective in any way, we will honor a return and ship you a new item. We only accept retuns for items that are damaged or defective, so please measure your pet correctly. Contact Shaggy Little Pooch via e-mail within 7 days of receiving your item, and we will issue you a return authorization number (RAN). The RAN will be valid for 10 business days, and will cover shipping costs to send the item back. Once we receive your return we will ship out the replacement item the next business day.

All returns/exchanges must be in original packaging with tags attached, unused and in original condition (no smoke or other smells). All sale items are final sale and do not qualify for returns or exchanges. Custom ordered items are not eligible for return or exchange. Permanently personalized items are not eligible for return or exchange. If you have any questions regarding the return policy of a particular item, please email us at shaggylittlepooch@gmail.com. We strongly encourage you to measure your pet very well and follow the size chart and sizing hints for each individual item, before ordering. We are not responsible if you do not measure correctly and order the wrong size.

Damage by Your Pet

We're sorry, but we cannot be responsible for items that have been ruined by destructive dog or puppies. Our products are very durable, but are not in destructive. Please choose carefully depending on the age and behavior of your dog.